Terms of service

General Terms & Conditions – Online Purchases

1. Payment & Deposit The customer must settle the full outstanding balance within one (1) month from the date of order confirmation. If payment is not completed within this period, the company reserves the right to cancel the order and retain the deposit to cover storage, preparation, and related expenses. Deposits are non-refundable, and orders may not be cancelled by the customer.

2. Delivery Transportation and delivery charges are borne by the customer and are calculated according to the delivery address. The customer must comply with the delivery date confirmed by the company. If a delivery postponement is requested and approved by management, the customer must settle the full order value, even if the goods remain in the company’s warehouse.

3. Returns & Exchanges Goods may not be returned or exchanged after delivery and acceptance. By signing the delivery document and/or invoice, the customer confirms that the goods have been received in good and satisfactory condition.

4. Special Orders For furniture specially imported or locally manufactured at the customer’s request, a minimum deposit of fifty percent (50%) of the total order value is required.

5. Warranty Fabrics and leather are not covered by warranty.

6. Use in Public Spaces For products purchased for use in public spaces, including restaurants, hotels, and resorts, the customer acknowledges that the products are not fire-retardant and do not comply with applicable ignitability requirements. The customer accepts full responsibility for their use and, to the fullest extent permitted by law, releases the company from any liability in this regard.

Customer Acceptance By placing an order through our website, the customer confirms that they have read, understood, and agreed to these Terms & Conditions and agree to be bound by them.