Refund policy

Mobilitop — Refund & Return Policy

We want you to be satisfied with your purchase. This policy explains when an item may be returned, how refunds are processed, and which items are excluded.

Return window
Requests to return an item must be made within two (2) days of delivery. Items must be unused and in their original condition.

Conditions for return
To qualify for a return, an item must be:
- unused and in its original condition;
- complete with its original packaging and all accessories;
- accompanied by proof of purchase.

Authorisation
Customers must contact customer support before returning any item. Returns sent without prior authorisation cannot be processed.

Items that cannot be returned
- Custom-made, specially imported, or made-to-order furniture
- Items marked as final sale
- Items damaged through misuse, improper assembly, or normal wear
- Goods that have been delivered and accepted, where the delivery document and/or invoice has been signed confirming receipt in good condition

Deposits
Deposits are non-refundable. Orders may not be cancelled by the customer once confirmed. For specially imported or locally manufactured furniture, a minimum deposit of fifty percent (50%) of the order value applies.

Damaged or incorrect items
If an item arrives damaged or is not the item you ordered, contact us within forty-eight (48) hours of delivery with photographic evidence of the issue. We will arrange a replacement, repair, or refund as appropriate.

Refunds
Approved refunds are processed within ten (10) business days to the original payment method. Delivery and transportation charges are non-refundable.

Exchanges
Exchanges are subject to stock availability and to our approval.

How to start a return
Call +961-1-870000, extension 109, or email [info@mobilitop.com] with your order number and a description of the issue.